Business Branding

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 Podcast Interview: Lorelle VanFossen: Play Now | Play in Popup | Download

I had the great pleasure of being able to interview Lorelle VanFossen yesterday afternoon.  For those of you that are not aware of her work, you can head on over to Lorelle on WordPress.  She is considered to be one of the top blogging and WordPress experts in the world and can be regularly seen keynoting at large blogger conferences such as WordCamp, and SOBcon.

The podcast is quite long for an interview, so I won’t be able to transcribe the entire thing, but I will hit a few of the key points here.

• 0:58 - Lorelle launched one of the first websites in ‘94 - Taking Your Camera On The Road
  
• 2:10 - Lorelle as one of the early adopters of WordPress just after the 1.2 release.
• 4:45 - Development of early coding, plugins, and early testing.
• 5:10 - WordPress 1.5 and the launch of modular themes making design incredibly easy.
• 5:50 - Alpha testing WordPress.com based on the WordPress MU.
• 6:31 - Creating a blog network using the MU (New York Times, REI, and many other companies currently using WordPress MU)
• 7:52 - “blogs are not to be replaced by Facebook or Myspace, they are your online business card and resume.  They speak very loudly for who you are, what  you do, and what you’re offering to the world whether it’s your opinion, your product, or your service.”
• 8:40 - Discussing the number of websites that run WordPress, and the difficulty measuring downloads versus installations.
• 12:50 - Plug for the WordPress Sandbox Theme as a structurally sound theme that acts as a blank canvas.
• 13:35 - “micro-formats are very critical to the future of the semantic web”
• 15:43 - Lorelle’s prediction for 2009: “Alot of development in comment WordPress plugins”
• 16:25 - “The Captcha is dead - if you have a captcha comment system on your site, kill it.  People are seeing it, and not commenting”.
• 17:25 - Video commenting, image uploads, more integration with microblogging; Twitter, etc.
• 18:05 - Biggest prediction for 2009: consolidate online administration, monitoring, and management of online tools.  Better monitoring, and tracking.
• 19:02 - New social networking platform theme: BuddyPress
• 20:38 - Tips for new bloggers:

“You can’t get anywhere without a plan; my tip is multi-fold…”

1. Write down all the words that describe what you want to write about (what you want to write about, what you want people to search for, etc.)  25-50 words
2. Narrow the list down to 5-10 words.  These should ultimately describe what you are going to write about, and will become your categories
3. Write a minimum of 5 blog post titles for each of the 5-10 categories (these are poswts that you could write immediately.  You have the concept, the material, the ideas, in your head already)
4. “As you’re working through your list, you will naturally gravitate towards the things that are inherently important to you, and not just the things ‘I think I should be doing’.  If you find yourself struggling to find just 5 articles per category, then don’t blog about it.”

This is just a sample of some of the great tips Lorelle has to offer from her book: Blogging Tips - What bloggers won’t tel you about blogging.  Make sure to check it out!

Thank you again Lorelle for your time.  I am genuinely thankful for the time you gave for the interview.

Make sure to check out Lorelle on these sites as well:

** Lorelle On WordPress

** Camera On The Road

** Woopra

** Blog Herald

You’ve seen them before.  The small little pictures that are used to identify profiles online.  You may even use one without even knowing it.  Those little pictures are called avatars.

An Avatar is simply: “a computer user’s representation of himself or herself”.  This could be a three dimensional representation in a game like Second Life, or a 2 dimensional graphic in a website profile.

With all the social based websites out there these days, chances are you already use an avatar on a website like Myspace, Facebook, Linkedin, Digg, Twitter, etc…  This is not rocket science… but it is important to follow a couple of guidelines (suggestions) when creating these avatars.

Branding, Facial Awareness, and Improved Visibility

One cool thing that happens when you graphically represent yourself is that you start branding (for lack of a better term), you could also call it “building awareness”, or creating “mind share”.  In simple terms, you’re creating a visual reminder of who you are for people that see your avatar multiple times.

An avatar doesn’t always have to be a picture of yourself.  Many people make this mistake, in thinking they don’t have any options in this regard.  You can really use anything you want.

You need to ask yourself, what are you really trying to create awareness of??  Your face, your company, your website, your logo?  The answer may determine what you decide to use.  Many people opt for an avatar that really has no meaning, but simply stands out from the crowd.  Others use an artistic representation.  There really isn’t any right or wrong way to do it except to say that if you are trying to create awareness for you, your business, or your website, you may want to consider using something that relates to that purpose.

Some Twitter Examples:

The “I like to photoshop my face”

The “I brand the first letter of my name”

The “I’ll just use my logo”

The “I just like my face”

The “I prefer a graphic representation of myself”

The “I like randomness”

The “I like using props on my face”

The “I like my dog”

The “I brand my face and company for maximum avatar domination”

Services You Need to Sign up For if you Haven’t Already:

MyBlogLog.com - Sign up for a free account.  You don’t even have to have a blog or website.  But your avatar will appear on websites that have the Mybloglog widget installed (like this one)… which is a good thing!  Why not brand everywhere you go?

BlogCatalog.com - Same as Mybloglog, just a little less popular.

Gravatar.com - Becoming very important.  It’s used to identify you all over the internet including when you make comments on certain sites (like this one).

Blogger.com - If you ever comment on a Blogger blog, you’ll want to set up a basic account and upload your picture so it shows up when you comment.

Wordpress.com - Same as Blogger.

Avatars.Yahoo.com - Yahoo is such a huge web portal, once you upload your picture to Yahoo Avatars, it will show up in many places all over the web as you participate

Other Places Online That Allow Avatars:

Forums & Message Boards - Involved in any forums, message boards or blogs that make you sign up to participate?  99% of these probably have a way to upload your avatar.  I find that this is the place where people forget to upload profile pics the most often.

Industry Specific Sites - There are tons of sites specific to each industry that allow profile pictures. In real estate, you have Activerain, Trulia, REW, Zolve, etc.

Specialty Sites - These sites aren’t really that special, I just didn’t know what else to call them:  Twitter, Plaxo, Friendfeed, Facebook, Friendster, Flickr, etc…

Tools for Creating Avatars:

http://mypictr.com - Online tool that helps crop larger pictures

http://www.reducephoto.com/step1avatar.asp - Online tool for creating specific sized avatars

http://www.gizmoz.com - Create animated avatars and place your head on strange bodies, etc.

http://www.youtube.com/watch?v=RP7l8rbn9rA - Video on creating an Avatar in photoshop

Final Tips:

Choose Wisely My Son:  It’s a true pain in the rear to change multiple avatars if you decide you want to use a different avatar somewhere down the road.  You may want to consider using something that will work for you 1 year from now.

Ask Your Friends: This simple tip may save you from using a stupid avatar.

One Avatar in Multiple Places: It would be wise not to use different avatars on different sites.  You’ll miss out on a branding opportunity for people that may see you on multiple sites.

Don’t use Random Graphics:  If you can’t find something good, wait.  This is important.  You don’t want to be using an old picture of yourself, or a silly picture of an inanimate object simply because you had nothing better at the time.

Use Photoshop: There is nothing worse than seeing a blurry or stretched picture of yourself, or an unreadable logo because you were too lazy to resize the picture properly.

Be Professional: If you are using your online identity to improve business for yourself and promote professional networking, make sure you don’t use an inappropriate picture of yourself or morally questionable object.

The opportunities for Internet business branding on search engines has really come as a revelation to me in the last couple of years.  It’s such a simple concept, but one that many SEO practitioners and companies don’t understand.  This concept of branding has brought me so much enlightenment in the area of search engine marketing, and helped me to understand my overall purpose as an internet marketer.

Here are a couple of brief definitions of branding just for reference:

“in marketing, the sum total of a company’s value, including products, services, people, advertising, positioning, and culture”

“in marketing, the use of logos, symbols, or product design to promote consumer awareness of goods and services”

We all know the classic branding examples: Coca-Cola, McDonalds, Etc…

But what about branding online? To some extent, we see the same branding efforts online from many of the big companies.  This usually comes in the form of banners, text ads, video sponsorships, etc.  That’s all fine and good.  I don’t question the supreme wisdom of Madison Avenue in this regard.  But what are companies doing to brand on the search engines?

This is obviously an important question as search engines command such a huge amount of traffic and eyeballs.  It would seem like such an obvious place to build brand awareness through higher visibility in search results.  But sadly, so many marketers skip this step and go straight towards the “SEO drug” that so many people are hooked on these days: higher ranking.

I’m full aware of the temptation of purely going after higher rankings, it looks good, it boosts your ego, it’s impressive to show to clients… but it doesn’t always translate into more success in the long run.  SEO is so much more than simply achieving higher rankings.  And I want to point out some of the reasons why that is the case.

Search Engine Branding With Meta Tags

This is talked about quite often in the SEO space, but it is hugely important, and I want to spend some time covering it.  Meta titles and descriptions are very important here.  When you include company names and even tag lines in your Meta tags, you are maximizing your branding potential because that is what people see on the search engines.

Here’s an example for a “Car Insurance” search on Google:

What’s wrong with this picture? Everyone on the page has branded properly in their meta titles and descriptions except for autoinsuranceremedy.com  Have you ever heard of them?  I haven’t.  But I have heard of all the other companies on the page.  Coincidence?… or just poor branding?

Let’s take another example for a local real estate search:

Imagine this as a scenario:  a first time home buyer is considering a purchase 6 months down the road.  They have no idea what to do, and they have been researching for properties in their price range, good real estate agents, and information about the local area.  They happen to use Google on a regular basis, and are doing multiple real estate related searches.  This is where branding can make all the difference in the world. Take a look at the above results.  Who is branding and who isn’t…   Just because a title says La Jolla Real Estate, (which was the search term) doesn’t mean people are going to click it… and even if they do are they ever going to remember who you are?  Of course, you may get lucky, and they might like your site and bookmark it for later.  But the more likely scenario is that they will go right back to Google the next time, and the sites that displayed their brands in the results through meta tags will gain the mind/brand share.

Meta tags play a huge role in this online branding process because that is what people see in the SERP’s (Search Engine Results Pages).

So what did we learn here? Place your name, company name, or site name in your titles and descriptions.  Here are a couple of examples of good use:

You can see that placement tends to be different based on preference.  I personally prefer to have the brand in the front of the title tags on my top level pages and money pages.  And move it to the back on deeper level pages like articles, and product pages.  The point is that you are building brand awareness with every search result that you appear in by placing the brand in the titles and descriptions.

Not Convinced Yet? Ok, here are a couple studies that prove my point:

A report by the Interactive Advertising Bureau and Nielsen NetRatings suggest that “27 percent (of survey respondents) were more likely to name a specific brand if it was in the top spot of the search results page.” (Sponsored Listings Effectiveness Study, July, 2004).

And again, a report by the Dieringer Resource Group, which surveyed 3,000 respondents regarding their online purchasing habits, found that 60% of the respondents’ brand opinions were changed or enhanced as a result of online research (American Interactive Consumer Survey, June, 2004).

The problem that I’ve found with many SEO consultants is that they don’t come from a marketing background, but from a technical background.  Thus, they can fall into the trap of trying purely to acheive that higher ranking, but not pay as much attention to effective search marketing in terms of results.

I admit that I am still learning how to be a good marketer first, and an SEO second… but understanding how to brand in the search engines has definitely opened my eyes to see a deeper purpose in my SEO efforts.

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In the classes I teach, this is a topic that comes up quite frequently. A company will already have a website that does pretty well in the search engines and is generating business. But the company gets an idea in their head (I’m not sure from where) that more domain names will equal more business.

There are some problems with this mentality…

1. New Domain Names = More Time & Money to Develop

Just because you have a new domain name, doesn’t mean you automatically have a website. This is obvious, but you’d be surprised at how many people simply don’t understand this. You are going to have to put something on that new domain name and that is going to take time and money. Why do this when you already have a perfectly good website?

Some people buy domains only to have them redirected to the original website. What is the point of this? Why would you market a new domain name only to have it point back to a different site? Branding comes into play with domain names like I talk about in reason 4. Just because you have more domain names doesn’t mean you’re going to get more traffic to the original site.

2. Multiple Domain Names Waters Down Your Search Engine Ranking Effectiveness

This is an important point. Assuming you purchase multiple domains with the plan of marketing them individually… this is really going to water down your potential to build incoming links. As you may or may not know, the number of incoming links to a domain is one of the most important factors in search engine ranking. When you set up multiple domain names, and market them separately, those links are being spread too thin. All that hard work you spent building 1,000 links spread over 10 different domain names should have been focused on building 1,000 for 1 domain name giving that one domain maximum effectiveness in the search engines.

3. Multiple Domain Names Water Down Your Brand

Unfortunately, many people don’t understand the fact that a domain name is a branding tool. Most businesses will use their company name in a domain name by default. Which is good, unless you’re one of those companies that are just looking for a one time sale, branding is very important online.

Branding a domain name properly online is key to return traffic. If people don’t remember your domain name, they probably won’t be visiting your site. And even if they try to find you in the search engines, they will become confused at all your different domains (see reason 4).

They want to type in a search phrase in Google, and find the same domain name at the top (yours) every time. It creates customer loyalty, it gives your customers peace of mind, and your customers will be alot more likely to remember it next time.

4. Creating Multiple Domains is a Surefire way to Confuse Your Customers

Coupled with the idea of branding a domain name online…

You want to give your customers peace of mind. It can truly become confusing for a customer when they can’t figure out which domain name is yours. This is especially true on the search engines when a customer is trying to find your company on the search engines, but instead of finding your main website, they see instead all these other domain name variations. It can quickly become very confusing for a customer. With all the websites out there, customers want consistency, and this plays huge into your branding efforts online.

5. Novelty Domain Names Don’t Work

We’ve all seen this… Mountain Dew will have some new promotion or contest and will create a novelty domain like: www.DewMocracy.com This comes from an old-school ad mentality, that assumes a brand can be built around a catch phrase. In reality, this has only worked a handful of times. It’s not necessarily a bad thing when it comes to offline marketing to build a slogan for brand awareness, but when you move into the online world, there is very little evidence of it working. Every single time I’ve gone to one of these novelty domains, I find that they get little to no traffic, and all they do is confuse the customer in a huge way, and spread incoming links too thin. A much better strategy would be to tie that new promotion into a directory of the primary domain, like this: www.mountaindew.com/dewmocracy That way, any incoming links that the catch phrase or promotion generates will still go towards building the overall authority of the main domain name. I cringe whenever I see novelty domain names being used, they are such a waste and rarely produce results.

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Anyways… if you’re trying to come up with unique online marketing ideas, multiple domain names is not the way to go. Give us a call and we can give you some ideas that do work.

Syndicating your content is pretty important these days. My students often get overwhelmed when I tell them all the places they need to submit their blog to including social bookmarking sites, activerain, carnivals… the list goes on and on.

Things can get more complicated when you try to market your blog on and offline, and you can quickly get burned out with manually adding your blog to hundreds of different places.

Well, here’s an easy way to get your blog out to everyone that you converse with on a day to day basis through email. A banner in your email signature that shows people your most recent posts, and provides them with a link to the blog itself.

First, you should have a feedburner account. If you don’t, get one.

Second, login and navigate to Publicize, then Headline Animator

Then, choose a clickthrough URL. By default, this will be your feedburner RSS feed, but I recommend changing it to your blog URL. You can also choose a theme, and customize it however you like.

Once you have customized it to your liking, click activate, and you will have a nice looking banner that rotates with your most recent posts.

At that point, you have a number of options. Feedburner will provide you the code to post the banner on blogger, typepad, wordpress, and a number of different email platforms. It works well for most applications because it simply renders the banner as a graphic, and so any email program that lets you add html to your signature will work.

Alas, there is no support for html in gmail which is my email client of choice. But there are a few work arounds.

Adding a banner feed like this to your email is a great way to build awareness of your blog. There are a number of other ideas to create calls to action within your email, like providing a link for people to subscribe to the blog via email, or an RSS of the most recent comments on the blog. The possibilities are endless. Be creative, and drive traffic to your blog!!